Admin panel tour
Learn where everything lives in the DGbot admin panel so you can find what you need without searching.
Layout overview
The DGbot admin panel has three zones: the sidebar on the left, the main content area in the centre, and the top bar at the top.
Open Admin panelThe admin panel. Sidebar on the left, main content in the centre, top bar at top.
Sidebar sections
Dashboard — Your home screen. Shows active conversations, recent training activity, and credit balance at a glance.
Sources — Where you manage all training data. Each source (website, PDF, FAQ) appears as a card with a status badge: Processing, Ready, or Error.
Conversations — A full log of all chat conversations. Filter by date, status (open, resolved, handed off), or search by visitor message content.
Inbox — The live handoff queue. Conversations where a visitor requested a human agent appear here. Accept a conversation to join the chat in real time.
Analytics — Charts and metrics: message volume, top questions, answer confidence scores, handoff rate, and lead capture rate.
Self-learn — DGbot's improvement queue. After human handoffs, DGbot extracts potential FAQ improvements and lists them here for your review. Approve or reject each suggestion.
Settings — All bot configuration in one place:
- General — name, welcome message, tone, system prompt
- Suggested replies — the quick-reply chips that appear in the widget
- AI model — choose your LLM (GPT-4o mini, GPT-4o, Claude Haiku, Claude Sonnet)
- Embed — your chatbot ID and the embed script
- Handoff — configure when and how the bot escalates to a human
- Integrations — connect Shopify, configure tools, set up custom API actions
Deploy — Embed code and deployment options. Also shows which domains the widget is active on.
Billing — Credits, plan details, invoices, and payment methods.
Top bar
The top bar shows:
- Chatbot selector — if you have more than one chatbot, switch between them here
- Preview — open a live preview of the widget without leaving the admin panel
- Notifications — bell icon shows incoming handoff requests and system alerts
- Account — profile, settings, and log out
Keyboard shortcuts
| Shortcut | Action |
|---|---|
G then D | Go to Dashboard |
G then S | Go to Sources |
G then C | Go to Conversations |
G then I | Go to Inbox |
G then A | Go to Analytics |
? | Show all shortcuts |