Retrain & refresh

Keep your bot accurate as your content changes by retraining sources on demand.

~3 minutes Free

When to retrain

Retrain a source whenever the underlying content changes in a way that would affect what the bot says:

  • Prices changed
  • A policy was updated (return window, shipping times, support hours)
  • A product was discontinued or renamed
  • New content was added to a page the bot already learned from
  • You found an incorrect answer and fixed the source page

Minor changes like typo fixes or cosmetic rewording are unlikely to affect answer quality and don't need an immediate retrain.

Retrain a source

1
Open Sources in the admin panel

Go to Sources in the sidebar. Each source card shows its last training date.

Open Sources in admin
training-data/sources-list Screenshot needed — save as: _assets/images/training-data/sources-list.png

Each source card shows its status and last trained date.

2
Click Retrain on the source

Click the three-dot menu on the source card and select Retrain. For website sources, DGbot re-crawls the URL and updates the knowledge base with any changed content.

training-data/retrain-menu Screenshot needed — save as: _assets/images/training-data/retrain-menu.png

Click the three-dot menu and select Retrain to start a fresh crawl of this source.

3
Wait for the Ready badge

The source switches to Processing during retraining. When it returns to Ready, the updated content is live.

Old content is replaced, not added
Retraining replaces all content from that source with the freshly crawled version. Content you removed from your website is removed from the knowledge base too.

Delete and re-add

For file uploads (PDF, DOCX, FAQ), retraining re-processes the same file already stored. If you want to update the content, you need to delete the source and upload the new file.

1
Delete the old source

Click the three-dot menu on the source card and select Delete. Confirm the deletion. This removes all content from this source from the knowledge base immediately.

2
Upload the new file

Click Add source and upload the updated version of the file.

Scheduling refreshes

DGbot does not currently auto-refresh sources on a schedule (coming in Phase 2). Set a recurring calendar reminder to audit and retrain high-priority sources:

  • Weekly — sources with frequently changing content (pricing, stock levels)
  • Monthly — general website content, policies
  • Quarterly — stable reference documentation, user guides
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