Coming in Phase 2
Ticket automation
Automatically create, categorise, and route support tickets directly from chat conversations — connecting DGbot to Zendesk, Freshdesk, or your own ticketing system.
What's coming
Auto-create tickets
When a conversation is handed off or escalated, a ticket is created automatically in your helpdesk — with full conversation context attached.
AI categorisation
Tickets are tagged and categorised automatically based on conversation content — no manual sorting needed.
Smart routing
Route tickets to the right team based on category, product area, or custom rules you define.
Two-way sync
When an agent resolves the ticket, the conversation in DGbot is marked resolved too.
In the meantime
Use the live inbox and webhooks now
Set up the live inbox to handle escalations manually. Use a custom webhook to push conversation data to your existing ticketing system when handoffs occur.
Get notified when it ships
One email when Ticket automation is available. No spam.
See the changelog for updates.