How credits work
Understand the DGbot credit system so you can predict costs and never run out unexpectedly.
What are credits?
Credits are the unit of consumption in DGbot's billing system. Every time the AI generates a response, credits are consumed. Your plan includes a monthly credit allowance; when it runs out, you can top up or upgrade.
One credit ≈ one economy-tier message response. Advanced model responses cost more credits per message.
How credits are consumed
Credits are consumed per AI response, not per message sent. The cost depends on:
Model tier:
| Tier | Models | Credits per response (approx.) |
|---|---|---|
| Economy | GPT-4o mini, Claude Haiku | 1 |
| Standard | GPT-4o, Claude Sonnet | 3–5 |
| Advanced | GPT-4o, Claude Opus | 8–15 |
The actual credit cost scales with the length of the conversation context and the length of the response. Short factual answers consume fewer credits than long explanations.
Tool calls: Tool calls (Shopify lookups, custom API calls) consume a small additional credit budget for the orchestration overhead — typically 0.5 credits per tool call.
Plan credits vs. top-up credits
DGbot has two credit pools:
Plan credits — Included in your monthly subscription. Reset at the start of each billing cycle. Unused plan credits do not roll over to the next month.
Top-up credits — Purchased separately in blocks. Consumed only after plan credits are exhausted. Never expire.
When a visitor sends a message, DGbot draws from plan credits first, then top-up credits.
Monitor your usage
Go to Billing → Overview to see your current credit balance, daily usage trend, and a projection of when your plan credits will run out based on recent usage.
Open Billing in adminThe Billing overview shows current balance, monthly usage, and remaining plan credits.