Top-up & overage
Keep your bot running without interruption by topping up credits before they run out.
Manual top-up
Go to Billing and select the Credits & top-up tab.
Open Billing in adminThe Credits & top-up tab. Select a credit block size and complete the payment.
Choose a credit block size. Larger blocks have a lower per-credit cost:
| Block | Credits | Price (USD) |
|---|---|---|
| Small | 5,000 | $5 |
| Medium | 25,000 | $20 |
| Large | 100,000 | $70 |
| XL | 500,000 | $300 |
Pay via credit card or UPI (Indian customers). Top-up credits are added to your balance immediately after payment.
Auto top-up
Auto top-up automatically purchases a credit block when your balance falls below a threshold — preventing service interruption without manual monitoring.
In Billing → Credits & top-up, toggle on Auto top-up.
- Trigger threshold — Auto top-up fires when your balance falls below this number
- Block size — Which credit block to purchase automatically
Recommended settings for most plans:
- Trigger threshold: 20% of your monthly plan credits
- Block size: Medium (25,000 credits)
Auto top-up charges your saved payment method. Verify it's current before enabling.
What happens at zero credits
When your credit balance reaches zero:
1. Conversations in progress — The bot stops responding mid-conversation. Visitors see "Our assistant is temporarily unavailable."
2. New conversations — The widget still opens but the bot cannot generate responses.
3. Handoff — Human handoff still works if your team is available in the inbox.
Top up immediately to restore service. There is no grace period once credits hit zero.